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Website: www.kitengezone.com
Company: Kitenge Zone
Welcome to Kitenge Zone. By using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment.
2. Product Information
We strive to display our products as accurately as possible, including fabric colors, sizes, and designs. However, due to lighting and screen differences, actual colors may vary slightly from what you see online.
3. Orders & Payment
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All orders are subject to availability and confirmation of payment.
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We accept various secure payment methods including M-Pesa, credit/debit cards, and bank transfers.
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Prices are listed in Kenyan Shillings (KES) unless otherwise stated.
4. Shipping & Delivery
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We deliver across Kenya and internationally (where applicable).
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Delivery times may vary based on location and product availability.
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Once dispatched, we will provide a tracking number (where available).
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We are not responsible for delays caused by courier services.
5. Returns & Exchanges
We accept returns within 7 days of delivery for unused, uncut fabric in original condition.
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To request a return, please contact us at kitengezone@gmail.com.
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Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
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Refunds are processed within 5–7 working days upon receiving returned items.
6. Intellectual Property
All content on this website—including logos, images, text, and designs—is the property of Kitenge Zone and may not be used without written permission.
7. Limitation of Liability
Kitenge Zone is not liable for any direct, indirect, or incidental damages resulting from the use or inability to use our products or website.
8. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date.
9. Contact Us
For questions or concerns regarding these Terms, please contact:
Kitenge Zone Support Team
📧 Email: kitengezone@gmail.com
📞 Phone/WhatsApp: +254 799223683
